TERMS OF SERVICE

Last updated: 27 September 2026

This website is operated by Miloise Boutique (“Company”, “we”, “us” or “our”).

By accessing or using this website, including purchasing products from our online store, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, our Returns & Shipping Policy, and any other policies referenced herein.

If you do not agree to these Terms, please refrain from using our website or services.

1. ELIGIBILITY AND ACCEPTANCE

By using this website, you confirm that:

• You are at least 18 years of age or have reached the age of majority in your country of residence.

• You have the legal capacity to enter into binding agreements.

• You are purchasing products for personal, non-commercial use unless otherwise expressly agreed.

We may update these Terms from time to time. Any changes will be published on this page with an updated revision date.

Your continued use of the website after the updated Terms have been published constitutes acceptance of those changes, where permitted by applicable law.

2. IDENTITY OF THE MERCHANT

The online store Miloise Boutique is operated by the business identified below.

Trading Name: Miloise Boutique

Legal Business Name: Rubenecom

Business Registration Number: 81362447

Website: https://miloise-boutique.com

Email: info@miloise-boutique.com

3. ONLINE STORE TERMS

You must not use our products or services for any unlawful purpose or violate any applicable laws or regulations, including consumer protection, customs and import regulations.

Any attempt to interfere with our website, payment systems, logistics operations or security features may result in immediate suspension of access and potential legal action.

We reserve the right to refuse service to anyone engaging in fraudulent, abusive or unlawful behaviour, subject to applicable law.

4. PRODUCT INFORMATION AND ACCURACY

We make every effort to ensure that product descriptions, photographs, sizing information and prices displayed on our website are accurate.

However, please note that:

• Product photographs are provided for illustrative purposes. Colours and appearance may vary slightly due to screen settings, lighting conditions or manufacturing batches.

• Product measurements may vary slightly due to manufacturing tolerances.

• We cannot guarantee that all product descriptions will be entirely free from errors or continuously up to date.

By purchasing from Miloise Boutique, you acknowledge that reasonable variations may occur.

Nothing in this section limits your rights where a product is materially different from its description or fails to meet applicable consumer guarantees.

5. PRICING AND AVAILABILITY

All prices are displayed in the currency shown on our website and may be subject to change without prior notice.

For customers shopping in New Zealand, prices are generally displayed in New Zealand dollars (NZD).

We reserve the right to:

• Correct pricing errors.

• Cancel orders affected by genuine pricing or availability errors, subject to applicable law.

• Limit purchase quantities per order, household or customer.

• Modify or discontinue products without prior notice.

If an order is cancelled after payment has been received, we will arrange a refund to the original payment method.

An automated order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance.

6. ORDER ACCEPTANCE AND CONTRACT FORMATION

A legally binding sales contract is formed when we accept your order and confirm its dispatch, subject to applicable law.

We reserve the right to refuse or cancel orders for legitimate reasons, including:

• Suspected fraudulent activity.

• Incorrect or incomplete customer information.

• Product unavailability.

• Genuine pricing errors.

• Suspected abuse of our returns or payment systems.

If we are unable to fulfil an order that has already been paid for, we will notify you and arrange an appropriate refund.

7. SHIPPING, DELIVERY AND INTERNATIONAL FULFILMENT

7.1 International Fulfilment Model

Miloise Boutique works with trusted international suppliers and logistics partners to provide customers with a wide selection of fashion at affordable prices.

Our products are shipped directly from international suppliers, primarily located in China.

As a result, your order may be dispatched from an overseas warehouse rather than a local New Zealand facility.

By placing an order, you acknowledge that your purchase may be fulfilled and shipped internationally.

7.2 Processing and Delivery Times

Orders generally require 1–3 business days for processing.

Once dispatched, the estimated delivery time is approximately 6–12 business days, depending on your location.

These delivery estimates are provided as a guide and may vary due to circumstances including:

• Customs clearance.

• Shipping carrier delays.

• Adverse weather conditions.

• Public holidays and peak shopping periods.

• International logistics disruptions.

In exceptional circumstances, delivery may take up to 30 days.

We will make reasonable efforts to ensure your order is delivered within the estimated timeframe.

Nothing in this section limits your statutory rights in relation to delayed or undelivered goods.

7.3 Customs Duties, Taxes and Additional Charges

Depending on your location and the value of your order, international shipments may be subject to customs duties, import taxes or handling fees imposed by local authorities.

Where such charges apply and have not already been collected at checkout, they may be payable by the customer.

Any applicable charges will be handled in accordance with relevant customs and consumer protection laws.

If you refuse delivery because of applicable customs charges, please contact our customer support team to discuss the available options.

Any refund or deduction will be assessed in accordance with our Returns & Shipping Policy and applicable law.

8. RETURNS, REFUNDS AND EXCHANGES

All returns, refunds and exchanges are governed by our Returns & Shipping Policy, which forms part of these Terms.

8.1 Change-of-Mind Returns

Miloise Boutique offers a 30-day return period for eligible change-of-mind purchases.

To qualify for a return, products must meet the conditions outlined in our Returns & Shipping Policy.

Customers are responsible for return shipping costs for change-of-mind returns.

8.2 International Returns

Our designated returns centre is located overseas.

Depending on the item and your location, returns may need to be shipped to our international returns facility.

International return shipping costs generally start from approximately NZ$35–NZ$50, depending on the shipping provider, parcel weight and destination.

The exact return address and instructions will be provided after your return request has been reviewed and approved.

Please do not return products without first contacting our customer support team.

8.3 Return Exceptions

Change-of-mind returns may not be accepted where:

• The return request is submitted outside the 30-day return period.

• The product has been worn, washed or used.

• Original tags have been removed.

• The product is excluded from change-of-mind returns for hygiene reasons.

• The product does not meet the conditions specified in our Returns & Shipping Policy.

These exclusions do not affect your statutory rights in relation to faulty, damaged, incorrect or misdescribed products.

8.4 Payment Disputes

If you experience an issue with your order, we encourage you to contact our customer support team so we can work towards a resolution.

Nothing in these Terms restricts your right to contact your bank, payment provider or relevant consumer protection authority.

9. CONSUMER GUARANTEES – NEW ZEALAND

Nothing in these Terms excludes, restricts or modifies any rights or remedies available to consumers under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986, where applicable.

Under the Consumer Guarantees Act, products must meet applicable consumer guarantees, including acceptable quality, fitness for purpose and correspondence with their description.

Where a product fails to meet these guarantees, customers may be entitled to an appropriate remedy.

Depending on the nature and seriousness of the issue, this may include:

• Repair.

• Replacement.

• Refund.

• Compensation for reasonably foreseeable loss or damage, where applicable.

Where a product has a substantial failure, customers may have the right to reject the product and choose between a refund and a replacement, in accordance with applicable law.

Miloise Boutique will assess consumer guarantee claims fairly and in accordance with its legal obligations.

10. ACCOUNT AND BILLING INFORMATION

You agree to provide accurate, complete and up-to-date billing, shipping and contact information when placing an order.

You are responsible for ensuring that your delivery address and contact details are correct before completing your purchase.

If incorrect information is provided, please contact us as soon as possible.

We will make reasonable efforts to assist with corrections before dispatch, although changes may not always be possible once an order has entered the fulfilment process.

We are not responsible for losses caused solely by incorrect information supplied by the customer, except where required by applicable law.

11. THIRD-PARTY TOOLS AND LINKS

Our website may provide access to third-party services, applications or external websites.

These services may include payment providers, shipping partners and other tools that support our online store.

Third-party services may be provided on an “as is” and “as available” basis.

We do not control the content, operation or availability of independent third-party websites.

Your use of third-party services may be subject to their respective terms and privacy policies.

Nothing in this section limits our legal responsibilities for services provided as part of your purchase from Miloise Boutique.

12. USER CONTENT AND COMMUNICATION

By submitting reviews, feedback, photographs or other content to Miloise Boutique, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for legitimate business purposes, including marketing and customer communication.

You confirm that you have the necessary rights to submit such content and that it does not infringe the rights of any third party.

We reserve the right to remove content that is:

• Fraudulent or deliberately misleading.

• Offensive, threatening or abusive.

• Unlawful.

• Infringing on intellectual property rights.

• In violation of these Terms.

Personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

13. PROHIBITED USES

You must not use our website or services to:

• Engage in fraud or payment abuse.

• Manipulate prices, promotions or discount codes.

• Harass employees or misuse customer support channels.

• Infringe intellectual property rights.

• Introduce viruses, malware or other harmful code.

• Attempt to gain unauthorised access to our systems.

• Use automated tools or scraping software without authorisation.

• Engage in any activity that violates applicable laws or regulations.

Violations may result in suspension or termination of access and, where appropriate, legal action.

14. DISCLAIMER OF WARRANTIES

Our website and online services are provided on an “as is” and “as available” basis to the maximum extent permitted by law.

We do not guarantee that our website will always operate without interruption, technical errors or temporary service disruptions.

We may occasionally suspend access for maintenance, security updates or other operational reasons.

Nothing in this section excludes or limits any consumer guarantees or statutory rights that cannot lawfully be excluded.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Miloise Boutique shall not be liable for losses arising from:

• Unauthorised use of our website.

• Technical disruptions beyond our reasonable control.

• Incorrect information supplied by customers.

• Events outside our reasonable control.

Where liability can lawfully be limited, our liability may be limited to the amount paid for the relevant product or service.

However, nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising under applicable consumer protection legislation.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Miloise Boutique against reasonable claims, losses or expenses arising directly from:

• Your unlawful use of our website.

• Your material breach of these Terms.

• Your infringement of third-party intellectual property rights.

• Fraudulent or deliberately harmful conduct.

This provision does not apply to losses caused by our own negligence, unlawful conduct or failure to comply with applicable consumer protection laws.

17. TERMINATION

We reserve the right to suspend or terminate access to our website or services where there is a legitimate reason to do so, including:

• A material breach of these Terms.

• Suspected fraudulent activity.

• Unlawful conduct.

• Attempts to compromise website security.

Termination does not affect any rights or obligations that arose before termination, including outstanding orders, refunds or statutory consumer rights.

18. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be deemed severable from the remaining Terms.

The remaining provisions shall continue in full force and effect to the extent permitted by law.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Returns & Shipping Policy and any other policies expressly incorporated by reference, constitute the agreement between you and Miloise Boutique regarding your use of our website and services.

They supersede previous communications or agreements relating to the same subject matter, except where otherwise required by applicable law.

Nothing in this section excludes any statutory rights or remedies available to consumers.

20. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of New Zealand, subject to any mandatory laws that may apply.

Any disputes arising from these Terms shall be resolved through the appropriate courts or dispute resolution bodies, subject to applicable jurisdictional requirements and consumer protection laws.

Nothing in this section restricts a consumer's right to seek assistance from a relevant consumer protection authority or pursue a remedy through an appropriate legal process.

21. CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us using the details below.

Miloise Boutique

Email: info@miloise-boutique.com