Returns & Shipping Policy – Miloise Boutique

Important: Please read our Returns & Shipping Policy carefully before placing an order. By placing an order with Miloise Boutique, you acknowledge and agree to the terms outlined below, subject to your rights under applicable consumer protection laws.

RETURNS POLICY

Return Period

You have 30 days from the date you receive your order to request a return.

After this period, we are unable to offer a refund or exchange for a change of mind, except where required by applicable consumer protection laws.

Return Conditions

To be eligible for a change-of-mind return, items must be:

• Unused

• Unworn

• Unwashed

• In their original packaging

• With all original tags attached

Items returned in a condition that does not meet these requirements may not be accepted for a change-of-mind return.

For hygiene-sensitive products, items must be clean and unused before a return can be processed.

Non-Returnable Items

For hygiene reasons, we do not accept change-of-mind returns for the following products:

• Underwear

• Lingerie

• Tights and hosiery

• Hygiene-sensitive accessories

• Beauty and personal care products (where applicable)

These exclusions do not affect your statutory rights if a product is faulty or does not meet applicable consumer guarantees.

RETURN PROCESS

To request a return, please email us at info@miloise-boutique.com with the following information:

• Your order number

• The reason for your return

• A photograph of the item (if it is damaged or incorrect)

• Your contact details

Please wait for a confirmation email from our customer support team before sending your item back.

Once your return request has been reviewed, we will provide you with the necessary return instructions and the designated return address.

REFUNDS

Refund Process

Once we have received and inspected your returned item, we will send you an email confirming whether your refund request has been approved or declined.

If approved, your refund will be processed and credited to your original payment method within 30 days, or sooner where required by applicable law.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after 30 days, please follow these steps:

1. Check your bank account again.

2. Contact your bank or credit card provider, as processing times may vary.

3. If you still have not received your refund, please contact us at info@miloise-boutique.com.

Our customer support team will be happy to assist you.

RETURN SHIPPING COSTS

Who Pays for Return Shipping?

Customers are responsible for return shipping costs for change-of-mind returns.

We strongly recommend using a tracked shipping service to ensure your return reaches our designated returns centre safely.

Miloise Boutique cannot accept responsibility for return parcels lost in transit, except where required by applicable law.

Return Address & International Returns

Miloise Boutique works with international logistics partners to offer our customers a wide selection of fashion at affordable prices.

Please note that our designated returns centre is located overseas. Depending on the item and your location, returns may need to be shipped to our international returns facility.

Customers are responsible for international return shipping costs for change-of-mind returns.

These costs generally start from approximately NZ$35–NZ$50, depending on the shipping provider, parcel weight and destination.

We strongly recommend using a tracked shipping service to ensure your return reaches our returns centre safely.

The exact return address and instructions will be provided once your return request has been approved.

Important: Please do not send items back to the original shipping address or without contacting our customer support team first.

For assistance with a return, please contact info@miloise-boutique.com.

This does not affect your rights under the New Zealand Consumer Guarantees Act 1993, including any entitlement to reimbursement of reasonable return shipping costs for faulty products.

EXCEPTIONS

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at info@miloise-boutique.com.

We will arrange a replacement at no additional cost to you where appropriate.

If the same issue occurs with the replacement item, we will provide a full refund.

Nothing in this policy limits your rights to a repair, replacement, refund or other remedy under the New Zealand Consumer Guarantees Act 1993, where applicable.

Order Cancellations

Due to our automated order processing system, orders cannot normally be cancelled once they have been placed.

If you need assistance with an order, please contact us as soon as possible. We will do our best to help where possible.

For any questions regarding our Returns Policy, please contact:

Email: info@miloise-boutique.com

SHIPPING & DELIVERY INFORMATION – MILOISE BOUTIQUE

Order Processing Time

Once your order has been placed, please allow 1–3 business days for processing.

Orders placed after 5:00 pm on Fridays or during weekends may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email.

Estimated Delivery Time

After dispatch, the estimated delivery time is approximately 6–12 business days, depending on your location.

In rare circumstances, delivery may take up to 30 days due to factors beyond our control, including:

• Seasonal increases in order volumes

• Adverse weather conditions

• Public holidays and festive periods

• Delays experienced by shipping carriers

We appreciate your patience and understanding should any unexpected delays occur.

HOW TO PLACE AN ORDER

Shopping with Miloise Boutique is simple and secure.

1. Visit the product page and click “Add to Cart”.

2. Select your preferred size and colour.

3. Click “Checkout”.

4. Enter your shipping details and ensure all information is correct.

5. Proceed to the shipping section.

6. Enjoy complimentary shipping on all orders.

7. Select your preferred payment method and click “Place Order” to complete your purchase.

Once your order has been successfully placed, you will receive an order confirmation email.

PAYMENT METHODS

All payments are securely processed using SSL encryption to help protect your personal and payment information.

We accept the following payment methods:

• Visa

• Mastercard

• American Express

COMPLIMENTARY SHIPPING

At Miloise Boutique, we believe that shopping should be simple and enjoyable.

That is why we offer FREE standard shipping on all orders, with no minimum purchase required.

There are no additional standard shipping charges at checkout.

ORDER DISPATCH

We always aim to dispatch your order as quickly as possible.

To maintain fair and affordable prices, we process orders efficiently and work closely with trusted logistics partners.

This allows us to offer quality fashion at accessible prices while keeping shipping costs low.

If you require same-day dispatch, please contact us at info@miloise-boutique.com.

Our team will be happy to discuss the available options with you.

IMPORTANT DELIVERY NOTICE

Like many retailers, we may experience higher order volumes during the winter and festive seasons.

During these busy periods, occasional shipping delays may occur.

We sincerely appreciate your patience and understanding. Our team will always do its best to ensure your order reaches you as quickly as possible.

Thank you for shopping with Miloise Boutique. We truly appreciate your support and look forward to welcoming you back!

Miloise-Boutique

Email: info@miloise-boutique.com